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COVID-19 Policy

Please read the information below before attending your appointment, it is important that you are aware of measures the practice and Practitioners have put in place, and what is expected of our patients when they arrive at the practice.


Heightened cleaning regime:

  • Deep cleaning of the practice will commence before the start of workday and at the end of the workday

  • Hard and frequently touched surfaces in the common room areas and treatment room will be cleaned

  • The toilet will be cleaned every two hours

  • Posters of correct hand washing, and sanitising will be strategically placed around the clinic

  • Patients will be asked to either wash their hands with soap and water or sanitiser upon entering the clinic

  • All cleaning will be done with antibacterial wipes or antibacterial/antiviral disinfectant sprays

  • Hand sanitisers with +70% alcohol will be available in the waiting room, the toilet and treatment room. Antibacterial handwash is provided in the toilet

  • All PPE will be plastic bagged disposed of in a bin outside the practice, on the clinic grounds. This will then be placed in the normal waste for collection by the local authority

  • Cloths and cleaning wipes also bagged and disposed of with PPE



Increased protection measures:

  • All linens from the clinic have been removed and replaced with wipeable pillow covers, disposable hand towel (tissue), the plinth is wipeable

  • Cashless payments (encouraged)

  • Practitioner PPE

  • The waiting room has been cleared of all unnecessary items e.g. extra chairs, children toys, magazines, to reduce exposed surface

Distancing measures:

  • Only one practitioner will be at the clinic at any one time

  • Appointments will be staggered to allow time for cleaning and room aeration

  • The practice has always had a one-way system, this system will not change to help with social distancing from other patients



  • Practitioners will be screened to ensure that they are safe to come to work

  • Practitioners will wash hands with soap and water up to the forearms before and after each patient in line with NHS Hand Washing instructions

  • All practitioners will be trained on the correct procedure of donning/doffing PPE safely

  • Staff briefed and trained on updated clinic policies and infection measures



  • Single-use nitrile gloves and plastic aprons with each patient

  • Fluid-resistant surgical masks Type II, used with each patient

  • Eye protection, e.g. if there is a risk of droplet transmission or fluids entering eyes, use with each patient unless uncomfortable or low risk of AGP’s



Patient expectations:


  • Patients will be asked to arrive promptly to their appointments and will be allowed to wait in the waiting area until their appointment

  • Patients are expected to clean their hands with either soap and water or  hand sanitiser upon entering the building

  • Patients that have chaperones will need to inform the practice of such before their appointment so that additional social distancing measure can be put in place i.e. an extra chair in the treatment room

  • To inform the practice if they develop symptoms 2/3 days after attending the practice

  • To inform the practice when questions if you have any suspected symptoms of COVID-19 or if you have been in contact with anyone with suspected symptoms of COVID-19

  • If you need to use the toilet, please do so and make sure to wash your hands following the correct Hand washing procedure poster placed on the toilet wall, and then return back to the waiting room and wait for you practitioner to collect you.



Face to face consultations:

  • The online boking system is open, but you will be required to fill out our COVID-19 checkbox section

  • We ask that all patients bring their own PPE 



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